2025, Vol. 7, Issue 3, Part A

Author(s): Vasu Malik

Abstract: The rapid advancement of digital technologies has transformed libraries into dynamic platforms offering web-based services that provide remote and immediate access to vast information resources. However, user satisfaction with these services is influenced by multiple factors, among which digital literacy plays a critical role. This study evaluates the impact of digital literacy on user satisfaction with web-based library services by analyzing users’ digital competencies and their experiences navigating online library platforms. Data collected from [number] participants across academic and public libraries reveal a significant positive correlation between digital literacy levels and satisfaction. Users with higher digital literacy reported greater ease of use, more effective information retrieval, and overall enhanced satisfaction. Conversely, users with limited digital skills faced challenges that reduced their engagement and satisfaction. The findings emphasize the necessity for libraries to implement targeted digital literacy initiatives and design user-friendly interfaces to foster equitable access and improve service quality. Ultimately, this study underscores digital literacy as a foundational factor in maximizing the benefits of web-based library services and promoting inclusive information access.

DOI: 10.33545/27068919.2025.v7.i3a.1546

Pages: 63-72 | Views: 1319 | Downloads: 698

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